Shipping policy

At HangNailz, we aim to provide quick, reliable, and transparent shipping services to all our customers. This Shipping Policy outlines the shipping options, timeframes, costs, and other details related to the delivery of your HangNailz orders.

1. Shipping Destinations

We currently ship to the following regions:

• Domestic: We offer shipping across the entire United States, including Alaska and Hawaii.

• International: At this time, we ship to select international destinations. Please note that shipping times and costs may vary based on your location.

If you are unsure whether we ship to your country or region, please contact us at support@hangnailz.com

2. Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during high-demand periods (e.g., sales, holidays), processing times may be slightly longer. We will notify you of any significant delays.

3. Shipping Options and Costs

We offer the following shipping options:

• Standard Shipping

• Expedited Shipping

• Overnight Shipping

Shipping times and costs will be calculated at checkout based on your shipping address and the weight of your order.

4. Free Shipping

We offer free standard shipping on all domestic retails orders over $25.00. Free shipping will automatically apply to qualifying orders during checkout.

5. Order Tracking

Once your order is shipped, you will receive an email notification with a tracking number. You can use this number to track the status of your shipment through the shipping carrier's website.

If you do not receive your tracking number or have trouble tracking your order, please contact us at support@hangnailz.com. 

7. International Shipping

For international orders, shipping times and costs will vary depending on your location. You are responsible for any customs duties, taxes, or fees that may apply to your order. Please note that international shipments may take longer due to customs clearance.

8. Customs, Duties, and Taxes

HangNailz is not responsible for any customs fees, duties, or taxes incurred during shipping. These charges are the responsibility of the customer and will not be refunded if you refuse the shipment.

9. Missing, Lost, or Delayed Orders

If your order is significantly delayed, lost, or you have not received it within the estimated delivery time frame, please contact us at support@hangnailz.com for assistance. We will work with the carrier to resolve the issue.

10. Shipping Address

Please ensure that your shipping address is accurate and complete before submitting your order. We are not responsible for packages delivered to an incorrect address provided by the customer. If you need to update your shipping address, please contact us immediately after placing your order.

11. Contact Us

If you have any questions about our shipping policy or need assistance with your order, feel free to reach out to us:

HangNailz LLC 
support@hangnailz.com
300 S Pitt St
Greenville NC 27834